Terms and Conditions of Cake Roasters
Please read the following terms and conditions carefully before using any of the services or products from Cake Roasters. By using this website, you signify your agreement to the Terms and Conditions of Cake Roasters. If you do not agree to these Terms and Conditions, do not use this site. Cake Roasters may modify these Terms and Conditions at any time without prior notice.
1.0 General Terms of Service
1.1 This site is copyright protected. All rights related to Intellectual Property and legal matters associated with Cake Roasters lies with us(i.e. cake roasters).
1.2 Any textual or graphic material you view, copy, print, or download is provided to you by Cake Roasters for your personal, non-commercial home use only.
1.3 All trademarks and logos related to Cake Roasters are owned by us(i.e. cake roasters) and you may not copy or use them in any manner.
1.4 This site (www.CakeRoasters.com) is owned, controlled and operated by itself from its offices in India and service is made available by various channel partners having presence in multiple locations.
2.0 Links to Other Web Sites
Cake Roasters makes no representation whatsoever regarding the content of any other web sites which you may access from this site. When you access a non-Cake Roasters web site, please understand that it is independent from Cake Roasters and that Cake Roasters has no control over the content on that web site. A link to a non-Cake Roasters web site does not mean that Cake Roasters endorses or accepts any responsibility for the content or use of such web site.
You are solely responsible for the content of any comments you make. You agree that no comments submitted by you to this web site will: (i) violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights; (ii) be or contain slanderous or otherwise unlawful, abusive, or obscene material or constitute the misappropriation of the trade secrets of any third party; and (iii) criticise the products or services of any third party. You agree not to submit any personal information (other than your email address or user name) through email sent to other users or messages posted on this site by you.
4.1 Cake Roasters makes no warranties or representations about the accuracy or completeness of this Site’s content or the content of any site or External Sites.
4.2 Cake Roasters does not filter advertisements or other content that children may view through our sites or “hot-linked” sites, and they could receive content and materials from the Internet and/or advertising that are inappropriate for children. We encourage parents and guardians to spend time online with their children and to consider using an electronic filtering software.
4.3 Cake Roasters does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cake Roasters does not make any warranties or representations regarding the use of the materials in this site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
5.0 User Acknowledgement
5.1 Cake Roasters does not and cannot review all communications and materials posted to or created by users accessing the Site and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the Site, Cake Roasters is merely acting as a passive channel for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Site. However, Cake Roasters reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) violates any law or regulation or (e) offensive or otherwise unacceptable to Cake Roasters at its sole discretion.
5.2 We take security very seriously. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you (‘the user’) and Cake Roasters, and Cake Roasters and you (‘the user’), will be free from unauthorized access by third parties. User/s of the Web Site should use the Web Site at their own risk and liability.
6.0 Registration & Subscription to Free/Paid Services
6.1 All information received from you by your use of the Cake Roasters site will be used by Cake Roasters without any legal liability.
6.2 On registration, you must provide Cake Roasters with accurate, complete registration information and it is your responsibility to update and maintain changes therein. This is particularly important if you subscribe to any paid/free services or newsletters of Cake Roasters.
6.3 Each registration is for a single user only. On registration, you will choose a user name and password. Cake Roasters does not permit any other person sharing your user name and password or access through a single name and password being made available to multiple users on a network. Cake Roasters may cancel or suspend your access to the Cake Roasters site if you do this without further obligation to you.
6.4 You are responsible for all use of the Cake Roasters site made by you or anyone else using your login information and for preventing unauthorised use of your credentials. If you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID or any payment information, you must notify Cake Roasters immediately by e-mailing to:firstname.lastname@example.org. We recommend that you do not select an obvious user password (such as your name) and that you change it regularly at your will.
6.5 If you provide Cake Roasters with an email address that will result in any emails or SMS messages from Cake Roasters being sent to you via a computer network or telephone operated or owned by a third party (e.g. your employer or your institution) then you warrant that you are entitled to receive those messages. You also agree that Cake Roasters may refrain from sending messages to you without notifying you, even if you have subscribed to receive them, if we receive a request from a third party to stop sending emails or SMS messages to you.
7.0 Products & Services
7.1 Cake Roasters is involved in providing value added services by delivering quality products at multiple locations at various timings.
7.2 However we do not guarantee and commit, but still we try our level best to delivery only 100% Vegetarian products (only if selected by the user) as far as they are food and eatable goods.
7.3 Since we are not manufacturing the product, the actual content and ingredients may not be known to us and/or disclosed to us by our suppliers due to privacy and secret regarding their recipe, we do not make any commitment regarding the presence or absence of any specific ingredient in any of the product delivered by Cake Roasters or its subsidiary services.
7.4 We do not sale any products which contains ALCOHOL or its by-products.
7.5 We believe in healthy and pollution free environment, that’s why we do not involve in any activities which may result in damage to environment.
7.6 During National Holidays and other Festivals, extra charge will be levied. Apart from that, there is no Guarantee about the Exact Delivery Time under any circumstances.
7.7 First barrier point viz. Security cabin, Entrance Gate, Main Gate, Colony premises, Office Main Gate, Reception area, or equivalent will be taken into consideration for Delivery Timings.
7.8 Since we provide our services to various corners by Road Transport, it is possible to take into consideration various factors viz. Traffic, Diversion, Road Blockage, Police checkpoint, or similar circumstances/situations for which Cake Roasters is not liable and responsible.
7.9 In case of Force Majeure, the decision arrived by the management of Cake Roasters will be final and taken into consideration.
7.10 The services of Cake Roasters are subject to availability.
7.11 For third-party deliveries, it would be sender’s liability for any kind of issues arising due to midnight deliveries and Cake Roasters does not hold any responsibility if any discomfort arising to the third party.
7.12 Images of products shown on Cake Roasters.com are only for the purpose of example/illustration/reference. The actual product may/may not vary from what is shown in images. No refund would be entertained in case of change in shape/ color/ flavor/ decoration/ garnishing/ presentation/ arrangement/ packaging of actual product delivered as compared to what is shown on CakeRoasters.com. Cake Roasters Team is not liable for any loss occurring due to any/all of the above change/s in actual delivered product/s.
7.13 We would need the receiver/ sender to receive the call before making the order delivery, if not received by either of one and our team is at the delivery location we will consider that delivery as delivery complete.
8.0 Payment Terms
8.1 We at Cake Roasters, provide payment flexibility to our customers/users for their comfort and convenience.
8.2 COD (Cash On Delivery) is available for personal order. Gift Order can only be booked with full payment in advance.
8.3 We may collect your Personal Details like Residential Address, Mobile, and Office Number before booking your order, this is for security and safety of visitors/users/clients.
8.5 Cake Roasters has never, does not, and will never ask for Credit Card/Debit Card/Bank Account Details in Future, therefore before providing your details, confirm the genuineness of source. Don’t believe in Fraud Mails asking for Bank Details. Cake Roasters is not liable to any such Fraud/Spam mail asking for fund transfer on behalf of Cake Roasters. If you experience/find any such fraud, please inform us at:email@example.com with complete details.
8.6 Payment once made will not be refunded under any circumstances, unless derived to the decision by Cake Roasters officials.
8.7 We do not book orders with Credits. 100% Payment should be made in Advance.
9.0 Refund Policy
9.1 Refund will not be entertained under below circumstances: 1. Wrong Receiver’s Name or Address provided by Sender 2. The place of delivery is Locked/Not Available 3. The Residence/Office is shifted to new location 4. Receiver refuses to accept the product 5. No responses from concerned receiver after 2 attempts (In case of Midnight Deliveries, if door is not opened or mobile unanswered after 2 attempts) 6. Wrong product is selected by sender/user. 7. Wrong date of delivery is provided by the sender/user. 8. False credential or information provided by user.
9.2 To obtain the refund, the user needs to report the complaint within 24 hours of delivery. After 24 hours of delivery, the product shall be considered as accepted as it was delivered. No refund request shall be generated after 24 hours of delivery under any circumstances. To avail the refund the receiver needs to return the product received as it is without consumption. It is recommended to take the photos of product at the time of delivery.
9.3 If you are not satisfied either with our service or product, write us to:firstname.lastname@example.org with complete details of your order and associated information (including the photographs of actual products delivered). If it is found authentic as per company’s refund policy, Cake Roasters will provide part/full refund accordingly. For refund cases, your order details and personal information may be scrutinised without prior intimation.
9.4 Bank Transaction Charges (the charges which are charged by Bank for supporting Online Payment) and Payment Gateway Charges (the charges which are levied by Online Payment Platform/Service Provider like CCAvenue (for International Payments), CCAvenue (for Indian Payments)) shall be deducted from the Refund Amount. We do not Store your Credit Card details on the servers of CakeRoasters.com, hence we cannot deposit or revert the Refund amount directly in your Credit Card / Debit Card. The Only Way, a User can get Refund Amount credited in the Bank Account is via Cheque which will be issued from Head Office in Surat. There shall be no Interest paid on the Amount which remains in the account of Cake Roasters for the duration between Order Placing and Refund. The duration of clearance of Cheque is not decided by Cake Roasters, hence it differs from Bank to Bank and case to case.
9.5 Cake Roasters Team is Passionate and Dedicated to Satisfy every users expectations in making their Celebration Memorable. But Satisfaction cannot be measured in units, hence there is no guarantee about the Amount that shall be refunded in case of Dissatisfaction, although Cake Roasters Team, will try its level best to satisfy every users’ desire by Refund or Partial Refund or Complementary Delivery or any one or all of them.
10.0 Corporate Clients
10.1 For corporate clients of Cake Roasters, the Terms & Conditions, in addition to above, will be enlisted in the respective agreement/quotation which may differ from standard Terms & Conditions. Those Term & Conditions which are separately provided by Cake Roasters will hold stand in case of concurrency with Standard Terms & Conditions.
10.2 The rates which are provided to Corporate Clients may differ with case to case. Those rates cannot be compared and challenged with the rates provided on-site, as there are various factors which are taken into consideration for Costing and Pricing.
11.0 Phone Booking
11.1 For booking the orders on Phone, it is mandatory to provide a valid Mobile Number without which the order will not be booked. In case of false Mobile Numbers, Cake Roasters holds the rights to cancel/dismiss the order without prior notification
11.2 For Client’s safety and comfort, we may store existing callers as well as future callers without intimation to the caller.
11.3 Phone booking is valid only for those orders booked via 24 X 7 Helpline: +91-8866888678.
11.4 Helpline Number 8866888678 is an Intellectual Property of Cake Roasters, which has its own identity and brand value. It should not be used for domestic/commercial use to represent any other individual, product, brand, company or institution.
12.0 Animation and Audio Signature Tune
We believe in Originality and hate Piracy. Cake Roasters has its own Audio Jingle / Signature Tune, Animation, Advertisement, Video Clip, Audio Clip, which holds copyrights and all other rights reserved. Broadcasting, Duplication and utilisation of any of such Intellectual property for personal/commercial use will result into legal offence and legal prosecution will be followed.
This Agreement is effective unless and until terminated by either you or Cake Roasters. You may terminate this Agreement at any time by no longer using this web site, provided that all prior uses of this web site shall be governed by this Agreement. Cake Roasters may terminate this Agreement at any time and without notice, and accordingly deny you access to this web site, in Cake Roasters’s sole discretion for any reason, including your failure to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Cake Roasters, you must promptly destroy all materials downloaded or otherwise obtained from this web site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.
14. Cancellation Policy
14.1 Order once confirmed cannot be cancelled under any circumstances.
14.2 For orders which are not confirmed by user (Sender/Customer) the refund shall be processed based on following criteria
If the Order is Cancelled:
within 24 hours from Delivery Time: No Refund (0% Refund)
before 24 hours or more from Delivery Time: 100% Refund
14.3 In case of Refund against cancellation of order, the amount shall be refunded to the source used for booking the order. If credit card is used to book the order the refund amount shall be returned to same card.
14.4 In case of delay in refund due to delay in taking decision there will be no Interest/Penalty on the amount which is refundable later.
Your privacy is important to us, that’s the reason we, at Cake Roasters.com have taken utmost care to maintain the user friendly ambience in addition to adequate privacy of each user of Cake Roasters.com.
By using the site, user is agreeing to the Terms & Conditions of Cake Roasters and accepts all the clauses given therein.
In the process of making our website more interactive and easily interpretable, we may analyse anonymous data collected from the visitors of our website.
We may collect IP addresses to diagnose problems with our servers and for system administration, but we do not link these addresses to any personal identity.
Personal details including Credit Card/Debit Card/Online Banking credentials, is not stored by Cake Roasters. However, for online payments, Cake Roasters may transfer the user to third party/Payment Gateway site where it has no control, therefore all the information provided there by the user would be at their own risk and controls.
Cake Roasters never ask for Bank details via spam mail, therefore Cake Roasters is not responsible for any loss occurring in any format rising by responding such mail or providing personal information. If you find any such occurrence, immediately intimate us at: Cake Roasters@gmail.com
We may collect detailed address and Mobile numbers of Users and Customers for the purpose of easy tracking of delivery. By using Cake Roasters, user is agreeing to be liable for the outcome that results in any form by providing such information.
Cake Roasters does not use any of the details collected herein for marketing purpose or forward it to the third party for their commercial use. However if legal authorities/law enforcement is applied, Cake Roasters has all rights to analyse all the information provided by users on site directly or indirectly without permission of users or written notice.
While compiling this information, we have worked hard to ensure that all information is correct. However, no guarantee or representation is made to the accuracy or completeness of the information contained here. This information is subject to changes by Cake Roasters without prior notice.
Cake Roasters appreciates the suggestion of all users and customers and is thankful to them. Cake Roasters may display any comment or suggestion found interesting on live website in the ‘Testimonial’ Section with/without name of the User. Cake Roasters may/may not change the name of the user in the interest of user’s privacy.
That information which is made available on Mobile to the user may be effected by their respective service provider, for which Cake Roasters is not responsible in case of occurrence of any loss of any form. Do not Disturb (DND) users will not receive any information from Cake Roasters irrespective of its importance on their mobile.
For the security purpose, Cake Roasters always disclose the details of sender of any product or service rendered by Cake Roasters to the end user/receiver. Any dispute of personal or public type rising due to disclosure of such information will be the liability of sender/user who has booked the order. For legal procedure, Cake Roasters may disclose all the details of both sender and receiver without prior notice to both/any of them.
For the purpose of internal study and analysis of visitors, Cake Roasters may use the data which is available online via internet using various tools and software without permission or knowledge of User.